Deep Link to a Customer Order
In some situations, brands or partners may elect to deep link to a customer's order in Loop, without requiring them to submit their order number or zip code.
Common use cases for deep linking include:
- Customer emails (e.g. order confirmation / order delivery)
- Customer portal (e.g. order history, account overview pages)
- Customer support / help desk automation
- Product packaging (e.g. including a QR code in the insert that links directly to the return)
Loop offers two options in this scenario:
- The Orders API (requires the brand's Loop store ID)
- Via a dynamic URL, which can be generated using the following format: {returnportalURL}/?order={ordernumber}&zip={zipcode}
If a shop supports order lookup by email or phone, you can replace the
zip
query withemail={email}
, etc.
Updated 9 months ago
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