Redact Customer

curl --request POST \
  --url https://api.loopreturns.com/api/2026-10/privacy/customer/redact \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "customer": {
    "id": 123,
    "email": "jsmith@example.com",
    "external_id": "<string>"
  },
  "orders_to_redact": [
    123
  ],
  "orders_to_redact_external": [
    "<string>"
  ]
}
'

import requests

url = "https://api.loopreturns.com/api/2026-10/privacy/customer/redact"

payload = {
    "customer": {
        "id": 123,
        "email": "jsmith@example.com",
        "external_id": "<string>"
    },
    "orders_to_redact": [123],
    "orders_to_redact_external": ["<string>"]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    customer: {id: 123, email: 'jsmith@example.com', external_id: '<string>'},
    orders_to_redact: [123],
    orders_to_redact_external: ['<string>']
  })
};

fetch('https://api.loopreturns.com/api/2026-10/privacy/customer/redact', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.loopreturns.com/api/2026-10/privacy/customer/redact",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'customer' => [
        'id' => 123,
        'email' => 'jsmith@example.com',
        'external_id' => '<string>'
    ],
    'orders_to_redact' => [
        123
    ],
    'orders_to_redact_external' => [
        '<string>'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.loopreturns.com/api/2026-10/privacy/customer/redact"

	payload := strings.NewReader("{\n  \"customer\": {\n    \"id\": 123,\n    \"email\": \"jsmith@example.com\",\n    \"external_id\": \"<string>\"\n  },\n  \"orders_to_redact\": [\n    123\n  ],\n  \"orders_to_redact_external\": [\n    \"<string>\"\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.loopreturns.com/api/2026-10/privacy/customer/redact")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"customer\": {\n    \"id\": 123,\n    \"email\": \"jsmith@example.com\",\n    \"external_id\": \"<string>\"\n  },\n  \"orders_to_redact\": [\n    123\n  ],\n  \"orders_to_redact_external\": [\n    \"<string>\"\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.loopreturns.com/api/2026-10/privacy/customer/redact")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"customer\": {\n    \"id\": 123,\n    \"email\": \"jsmith@example.com\",\n    \"external_id\": \"<string>\"\n  },\n  \"orders_to_redact\": [\n    123\n  ],\n  \"orders_to_redact_external\": [\n    \"<string>\"\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "accepted": true
}

Customers

Redact Customer

Queue GDPR customer redaction for a Loop Anywhere (Commerce Data) shop. Shopify shops receive 403 and should keep using Shopify’s customers/redact webhook.

Send at least one of customer.id, customer.email, or customer.external_id. Send customer.id or customer.external_id, not both. Identifiers combine as a union: when a customer id and an email are both sent, Loop redacts orders that match the id plus orders that match the email. Optionally send orders_to_redact or orders_to_redact_external (1–100 ids each, not both) to narrow each of those matches to the listed orders.

customer.id and orders_to_redact are Loop Commerce Data global ids. customer.external_id and orders_to_redact_external are merchant ids sent at ingest.

Redaction anonymizes PII on matching Loop orders, returns, and Commerce Data customers and orders. It is not a hard delete. After the jobs run, GET /customers/{id} and GET /orders/{id} return the anonymized values. DELETE /customers is not a substitute.

Auth: Public API key or OAuth with scope customers:write. A 202 {"accepted": true} means the job is queued asynchronously.

POST

privacy

customer

redact

Redact Customer

curl --request POST \
  --url https://api.loopreturns.com/api/2026-10/privacy/customer/redact \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "customer": {
    "id": 123,
    "email": "jsmith@example.com",
    "external_id": "<string>"
  },
  "orders_to_redact": [
    123
  ],
  "orders_to_redact_external": [
    "<string>"
  ]
}
'

import requests

url = "https://api.loopreturns.com/api/2026-10/privacy/customer/redact"

payload = {
    "customer": {
        "id": 123,
        "email": "jsmith@example.com",
        "external_id": "<string>"
    },
    "orders_to_redact": [123],
    "orders_to_redact_external": ["<string>"]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    customer: {id: 123, email: 'jsmith@example.com', external_id: '<string>'},
    orders_to_redact: [123],
    orders_to_redact_external: ['<string>']
  })
};

fetch('https://api.loopreturns.com/api/2026-10/privacy/customer/redact', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.loopreturns.com/api/2026-10/privacy/customer/redact",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'customer' => [
        'id' => 123,
        'email' => 'jsmith@example.com',
        'external_id' => '<string>'
    ],
    'orders_to_redact' => [
        123
    ],
    'orders_to_redact_external' => [
        '<string>'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.loopreturns.com/api/2026-10/privacy/customer/redact"

	payload := strings.NewReader("{\n  \"customer\": {\n    \"id\": 123,\n    \"email\": \"jsmith@example.com\",\n    \"external_id\": \"<string>\"\n  },\n  \"orders_to_redact\": [\n    123\n  ],\n  \"orders_to_redact_external\": [\n    \"<string>\"\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.loopreturns.com/api/2026-10/privacy/customer/redact")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"customer\": {\n    \"id\": 123,\n    \"email\": \"jsmith@example.com\",\n    \"external_id\": \"<string>\"\n  },\n  \"orders_to_redact\": [\n    123\n  ],\n  \"orders_to_redact_external\": [\n    \"<string>\"\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.loopreturns.com/api/2026-10/privacy/customer/redact")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"customer\": {\n    \"id\": 123,\n    \"email\": \"jsmith@example.com\",\n    \"external_id\": \"<string>\"\n  },\n  \"orders_to_redact\": [\n    123\n  ],\n  \"orders_to_redact_external\": [\n    \"<string>\"\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "accepted": true
}

Shopify shops receive 403. Continue using Shopify’s customers/redact webhook, which Loop already handles.

Delete Customer only removes the Commerce Data catalog record. It is not a substitute for this GDPR redaction. Redaction anonymizes PII; it is not a hard delete.

The endpoint returns 202 {"accepted": true} and runs asynchronously. After the jobs finish, the matched Commerce Data customer and orders are anonymized, not deleted. Get Customer and Get Order then return the anonymized values. A customer.id or customer.external_id for a deleted customer is accepted (202) and that customer’s data is anonymized. A customer.id or customer.external_id that does not resolve returns 404. An orders_to_redact or orders_to_redact_external value that is unknown or not owned by the supplied customer or email returns 202 {"accepted": true} and is not redacted. An owned deleted order sent by its original external id in orders_to_redact_external is redacted. These identifier rules decide which records are redacted (customer.id or external_id, the email union, and orders_to_redact or orders_to_redact_external, 1–100 ids each). An empty orders_to_redact or orders_to_redact_external array returns 422. orders_to_redact and orders_to_redact_external only redact orders the identified customer owns: a core order whose customer or email matches, or a Commerce Data order belonging to that customer, including when identified by email. Any other customer’s order id in the list is ignored entirely, including its order-edit session data. If nothing in the list is owned, no orders are redacted, and the customer record is still anonymized.

Customer: first_name and last_name become gdpr; email becomes {id}_gdpr@loopreturns.com, where {id} is an internal identifier; phone becomes null.
Order: browser_ip and client_details_user_agent become null.
Shipping and billing address: name, first_name, last_name, address1, city, and postal_code become gdpr; company, address2, and phone become null; region, province_code, country, and country_code are kept.

Authorizations

Authorization

string

header

required

The access token received from the authorization server in the OAuth 2.0 flow.

Body

application/json

customer

object

required

At least one of id, email, or external_id is required. Send id or external_id, not both. id or external_id plus email redacts the union of matching orders.

Show child attributes

orders_to_redact

integer<int64>[]

Loop global order ids, 1–100 inclusive. Narrows each customer match to these orders. Do not send with orders_to_redact_external.

Required array length: 1 - 100 elements

orders_to_redact_external

string[]

Merchant order ids, 1–100 inclusive. Narrows each customer match to these orders. Do not send with orders_to_redact. An owned deleted order sent by its original external id is redacted. An unknown or unowned value is not redacted.

Required array length: 1 - 100 elements

Maximum string length: 100

Response

Redaction accepted and queued.

accepted

boolean

required

Example:

true

Using the API

APIs

Redact Customer

Authorizations

Body

Response