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At Loop, we believe that a return doesn’t have to mean a refund. Instead, returns are an opportunity to help customers discover products they’ll truly love. That’s why exchanges are a core part of the Loop experience, empowering merchants to turn returns into positive customer interactions.

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Shop Now: Unlock the Full Exchange Experience

Loop’s Shop Now feature enables customers to exchange for any product in your catalog directly within the Loop portal. This feature allows for seamless discovery and selection of new items, ensuring an effortless exchange process. For merchants seeking an even more cohesive shopping experience, Loop offers Shop Now: On-Store. This enhancement redirects customers to your website during an exchange, where they can browse and select products directly from your store, creating a fully integrated and familiar shopping experience. Show now demonstrated in the Loop customer returns portal The easiest way to implement Shop Now: On-Store is to use our On-Store SDK, which runs inside a Shopify Online Store theme. The Cart API allows you to customize the shopping experience even further. Once your customer has selected their exchange, they’ll be redirected back to Loop to complete the transaction and finalize their return.

Building a headless storefront?

See the Headless Shop Now (On-Store) guide to implement the flow yourself — the inbound loop_* param contract, the Cart API handoff, the redirect back, and the theme dependencies you’ll need to replace.