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The allowlist lets specific orders or customers bypass return rules. The blocklist prevents specific orders, customers, products, or product tags from using the return portal at all.

List Allowlist

Tool name: list-allowlist-tool  ·  Read-only  ·  Permissions: manage-listings List all entries on the allowlist. Optionally filter by entry type.

Parameters

Example prompt

“Show me everything on the allowlist.”

Add to Allowlist

Tool name: add-to-allowlist-tool  ·  Destructive  ·  Permissions: manage-listings Add an email address or order to the allowlist.

Parameters

Example prompt

“Add vip@example.com to the allowlist.”

Remove from Allowlist

Tool name: remove-from-allowlist-tool  ·  Destructive  ·  Permissions: manage-listings Remove an entry from the allowlist.

Parameters

Example prompt

“Take vip@example.com off the allowlist.”

List Blocklist

Tool name: list-blocklist-tool  ·  Read-only  ·  Permissions: manage-listings List all entries on the blocklist. Optionally filter by entry type.

Parameters

Example prompt

“Show me all blocked products.”

Add to Blocklist

Tool name: add-to-blocklist-tool  ·  Destructive  ·  Permissions: manage-listings Add an entry to the blocklist. Once added, that order, customer, product, or product tag is blocked from the return portal.

Parameters

Example prompt

“Block fraudster@example.com from the return portal.”

Remove from Blocklist

Tool name: remove-from-blocklist-tool  ·  Destructive  ·  Permissions: manage-listings Remove an entry from the blocklist.

Parameters

Example prompt

“Remove SKU SHIRT-RED-L from the blocklist.”